KCBXnet Mentors Program

Your resource for solving your online problems

When you have a question or problem with respect to using KCBXnet, the first place to look is at the on-line KCBXnet User Services. There you will find most of the frequent questions already answered and detailed instructions for performing the basic tasks most users need. Another resource that KCBXnet makes available to its users is the series of Training Workshops that are held on introductory topics.

If after going through the KCBXnet User Guide, you have not found the information you require, there are several other ways to seek assistance from other KCBXnet users and volunteers.

The KCBXnet User Group (SNUG) meets once a month. There you can talk with other users and will find people willing to lend a hand. The SNUG also has a mailing list for communications between meetings.

If you find that you require assistance beyond the above resources, you can turn to KCBXnet Mentors for additional help. The mentors are KCBXnet volunteers who are willing to share their experience with newer users. They don't get paid, they don't get special privileges for doing this. They are just trying to be good neighbors.

The Mentors Coordinator currently is Ray Miklas who can be contacted at . All requests for mentor assistance are directed to the Mentor Coordinator who then tries to match the request for assistance with one of the Mentor Volunteers. This involves the area of expertise of the Mentor Volunteer, the computer hardware, operating system platform and software in question, and the manner (email, telephone or home visit) of delivery of the assistance.

Requests for KCBXnet Mentors assistance may be directed to the following:

• Mentor Coordinator:
• SLONET Customer Service:
• Voice mail: 545-5002

The Mentors cannot respond to questions about KCBXnet systems problems or matters regarding your account status or payment. For those concerns, the proper contacts are as follows:

• KCBXnet systems problems:
• Account status or payment:

Keep in mind that KCBXnet or any other ISP (Internet Service Provider) is providing its subscribers a service, just like Pacific Bell or Sonic Cable Television. Each subscriber is entitled to receive reliable service. KCBXnet provides that. The KCBXnet subscriber's responsibility is to use private equipment, properly configured, to access that service. As a courtesy, KCBXnet provides free on-line information and software and, by the use of the KCBXnet Mentors Program, free assistance to its subscribers in realizing the successful access to that service.